Are Spruce pros completing my Partner Services booking?
No, These services are not fulfilled or serviced by Spruce in any way. It will be the responsibility of the resident to book, monitor, pay for, and coordinate services.
Read MoreWhat are Partner Services?
We’ve hand-picked and built connections with best in-class service providers. Because we vet our partners carefully, you can rest assured that you will have access to a standard of excellence unlike any other. Partner Services are subject to vary by market and location.
Read MoreI used to receive pet care through Spruce. What should I use now?
Need something Spruce doesn’t offer? We have partnered with top service providers to bring you additional offerings and perks. To access our new partnerships, make sure you have the latest version of our Spruce app downloaded to your phone from the App Store or Google Play.
Read MoreI’m feeling unsatisfied with my clean or chore. Now what?
Immediately after your service is completed, we’ll ask you to rate your service and to give us any feedback. Our Service Team monitors feedback emails and ratings closely and can assist you. In addition, you’re welcome to reach out via Live Chat or to service@getspruce.com to resolve any issues you have. If the quality of…
Read MoreWhat if one of my personal items is broken or damaged during the cleaning process?
Our housekeepers always take the necessary precautions to respect your home and your personal property, but occasionally accidents do happen. If you have any sentimental or valuable items that you consider irreplaceable, please put them aside in safe space prior to your service. Should something break during a cleaning, we will be in touch with…
Read MoreWhat do I do if my unit size is not listed in the app?
Please select the unit size that is closest to the bedroom and bathroom count in your home. If you do not believe there is an accurate comparison available in our selection, please contact us via Live Chat or email us at service@getspruce.com.
Read MoreHow can I tip my housekeeper?
Tips are not expected, but they are greatly appreciated. To tip your housekeeper, send us a message via Live Chat or email us at service@getspruce.com along with the amount you’d like to leave for your housekeeper. We will see this charge reflected against the credit card used for your service.
Read MoreWhen will you process my payment?
Our system automatically charges your default payment method two days before your scheduled service, around 5 PM CST. If the payment method fails, it will attempt to run the card two additional times at 10 AM CST and 12 PM CST the following day. We’ll let you know if we have any issues when the…
Read MoreDo you offer discounts?
Coupons are issued to customers for promotional purposes. You may have received various coupons in a welcome package if Spruce services recently launched at your community. Not all coupons are valid for all service types. This includes Move Out Cleans, which are excluded from all discounts and coupon types. Please note that a coupon is…
Read MoreCan I make changes to my service?
You can update notes and add-ons until 5pm two days before we start your service. One of the key reasons that Pros choose to work with Spruce is that we are able to provide predictability of scheduling to ensure they spend more time cleaning and earning, and less time on the road. As a results,…
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