Our system automatically charges your default payment method two days before your scheduled service, around 5 PM CST. If the payment method fails, it will attempt to run the card two additional times at 10 AM CST and 12 PM CST the following day. We’ll let you know if we have any issues when the system re-run your card charge. If you receive a text from our customer service team indicating any credit card or charge issues, please take a moment to update your payment method in our Spruce app under the Account page. Then, you will be all set when our system automatically re-runs any outstanding payments.
After three attempts and no action to correct the payment method on file, your service will be automatically canceled. You will be able to re-book the service once the payment method has been updated successfully.