You can update notes and add-ons until 5pm two days before we start your service. One of the key reasons that Pros choose to work with Spruce is that we are able to provide predictability of scheduling to ensure they spend more time cleaning and earning, and less time on the road. As a results, if you make changes to your booking or add-ons beyond after 5pm two days before your booking, we may not be able to shift your booking to another Pro or allocate more time to the Pro that has been assigned to clean your home. If you need to reschedule, make changes to, or cancel your booking, please do so at least 48 hours prior to your service to avoid any late fees or the risk of your booking being unable to be completed by one of our Pros.
If you need to make a change to an add-on within 48 hours of your booking, please contact our Customer Service team via Live Chat, email (firstname.lastname@example.org) or by responding to a text from us, and we will be happy to make the change on our end.
You are able to cancel any booking through the app until 8 AM the day of your service. This cancellation policy supports our housekeeping team’s wages and provides stability to our employees.
- Cancelling within 24 hours of your booking will incur a $35 fee.
- Cancelling within 48-24 hours before your booking will incur a $20 fee.
- Cancelling outside of 48 hours prior to your booking will incur no fee.