Immediately after your service is completed, we’ll ask you to rate your service and to give us any feedback. Our Service Team monitors feedback emails and ratings closely and can assist you. In addition, you’re welcome to reach out to email@example.com to resolve any issues you have. If the quality of your cleaning does not meet your expectations, please contact us within 24 hours, and we’ll work with you to remedy any issues ASAP. Sharing your feedback with us helps our team improve and keeps our services at their best.
At Spruce, we understand that moving is stressful and the last thing we want you to worry about is a disappointing service. This is why we’ve got you covered with our Move Out Cleaning Guarantee.
The Move Out Cleaning Guarantee means that if you are assessed any cleaning fees after moving out, send the invoice our way. We’ll be happy to refund you for cleaning-related fees due to your service not being up to standard, excluding maintenance items and other areas our team is not equipped to handle. See the “I’m moving” section of our FAQ page for more information.
We leave the following specialized work to the appropriate experts: carpet cleaning, repair work, painting, appliance damage, electrical work, mold & mildew remediation, and any other items not typically booked through a housekeeper. Our team is insured for housekeeping and cleaning, so you’re covered for all of the work we do best.