I’m feeling unsatisfied with my clean or chore. Now what?
Immediately after your service is completed, we’ll ask you to rate your service and to give us any feedback. Our Service Team monitors feedback emails and ratings closely and can assist you. In addition, you’re welcome to reach out via Live Chat or to service@getspruce.com to resolve any issues you have.
If the quality of your cleaning does not meet your expectations, please contact us within 24 hours, and we’ll work with you to remedy any issues ASAP. Sharing your feedback with us helps our team improve and keeps our services at their best.