What happens if I don’t pass my inspection after my service is complete?

At Spruce, we understand that moving is stressful and the last thing we want you to worry about is a disappointing service. This is why we’ve got you covered with our Move Out Cleaning Guarantee. The Move Out Cleaning Guarantee means that if you are assessed any cleaning-related fees after a move-out cleaning, send the…

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What will happen to any items I leave behind in my apartment?

We are not responsible for the removal of any items that will not easily fit within a small trash bag able to be carried out by hand. Any items left in your unit that can be carried by hand may be disposed of by your housekeeper. Spruce is not liable for these items left behind…

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What do I need to do to prepare for my service?

Please ensure all personal items are removed and that electricity and water are still available and operational. Please note, we are only able to perform Move Out Cleanings on completely vacant units.

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What won’t my Move Out Cleaning cover?

This service excludes any outstanding maintenance work, which will not be covered by our housekeeping checklist. We leave the following specialized work to the appropriate experts: carpet cleaning, repair work, painting, appliance damage, electrical work, mold & mildew remediation, and any other items not typically booked through a housekeeper. Our move-out cleaning guarantee is only…

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What will be cleaned during my service?

This service only covers interior spaces in completely empty units. Move Out Cleanings include the removal of two bags of trash. Additional trash removal should be purchased as an add-on in increments of in increments of two and four bags. Please contact service@getspruce.com for details or to add this to your service retroactively.

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Do you offer move-out services?

Moving is a lot of work, but booking our move-out cleaning can make it a little easier and it comes with our Move Out Cleaning Guarantee. Ensure all personal items are removed, electricity and water are still available, and we will clean your completely empty apartment after you move. Any items left in your unit…

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What type of laundry services do you provide?

At Spruce, our priority is to deliver the best in-home services possible. In this light, we have decided that the best way to provide the high-quality laundry service you expect is to connect you directly with local providers. We have gone to great lengths to get the options available in your area and chosen those…

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Need something Spruce doesn’t offer, or interested in partnering with Spruce as a local service provider?

We have partnered with top service providers in your area to bring customers additional service offerings and perks, but please reach our to service@getspruce.com if you’d like to suggest additional services we should offer. Interested in partnering with Spruce to grow your business as a local service provider? For information please visit the Service Pro…

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Does Wag! offer cat visits?

Yes, they sure do!  When using the Wag! app, select “Drop in Visit” to schedule your service. Then be sure to select “Cat” under the Pet Profile.

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