I canceled my service, will I get a refund?
The payment method on file is charged two days before the service date. After canceling the booking within 48 hours, a refund is automatically prompted to the card on file. Please allow 3-5 business days for bank processing times.
To avoid incurring any cancellation fees (deducted from your refund at the time of cancellation), reschedule or cancel your booking by 5 AM two days prior. You can cancel any booking through the app until 8 AM the day of your service. This cancellation policy supports our housekeeping team’s wages and provides stability to our employees.
- Canceling within 24 hours of your booking will incur a $35 fee.
- Canceling within 48-24 hours before your booking will incur a $20 fee.
- Canceling outside of 48 hours before your booking will incur no fee.
If it is our error that we were unable to make it out to your booking, we will waive the cancelation fee indefinitely.