I canceled my service, will I get a refund?

The payment method on file is charged two days before the service date. After canceling the booking within 48 hours, a refund is automatically prompted to the card on file. Please allow 3-5 business days for bank processing times. To avoid incurring any cancellation fees (deducted from your refund at the time of cancellation), reschedule…

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COVID-19 Protocols

Spruce COVID-19 Protocols are: What we’re doing Wash hands between each service Use cleaning supplies with antibacterial or disinfecting properties unless you provide other preferred supplies Spruce pros must wear a face mask while inside Spruce properties and resident apartments Wear disposable gloves and switch gloves between services Service pros will stay home if they…

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Do you offer discounts on reoccurring services?

Our Spruce mobile app makes it easy to schedule and see your price before booking. We also offer discounts on most reoccurring services up to 20% depending on the frequency and services selected. It is automatically applied when making your selections in the Spruce app. There may be a discount of up to 20% for…

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What happens if I don’t pass my inspection after my service is complete?

Our team is licensed, bonded, and insured for housekeeping and cleaning, so you’re covered for all of the work we do best. Following the completion of your service, Spruce will work directly with you and your leasing office to resolve any cleanings that do not pass inspection.

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What will happen to any items I leave behind in my apartment?

We are not responsible for the removal of any items that will not easily fit within a small trash bag able to be carried out by hand. Any items left in your unit that can be carried by hand may be disposed of by your housekeeper. We are unable to provide a Signature or Premium…

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What do I need to do to prepare for my service?

Please ensure all personal items are removed and that electricity and water are still available and operational. Please note, we are only able to perform Move Out Cleanings on completely vacant units.

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What won’t my Move Out Cleaning cover?

This service excludes any outstanding maintenance work, which will not be covered by our housekeeping checklist. We leave the following specialized work to the appropriate experts: carpet cleaning, repair work, painting, appliance damage, electrical work, mold & mildew remediation, and any other items not typically booked through a housekeeper. Please note that our Move Out…

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What will be cleaned during my service?

This service only covers interior spaces in completely empty units. Move Out Cleanings include the removal of two bags of trash. Additional trash removal should be purchased as an add-on in increments of in increments of two and four bags. Please contact service@getspruce.com for details or to add this to your service retroactively.

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Do you offer move-out services?

Moving is a lot of work, but our Move Out Cleaning makes things easy. Move Out Cleanings are guaranteed to pass your community’s inspection.

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