What if I’m receiving an error in the app or website?
Please contact our service team via Live Chat or email us at service@getspruce.com and we can troubleshoot the error you are receiving!
Read MoreCan you do in-unit laundry for me?
Due to time constraints and preferences/requirements for laundry items, we cannot complete laundry in-unit during services. If you would like your items used for making the bed or a folding laundry chore, please have them washed and dried ahead of service with notes on where your clean laundry can be located. As we do not…
Read MoreDo you start the dishwasher for cleanings or chores?
We can hand wash and load dishes into your dishwasher but as settings and requirements differ for every machine, our teams will not start the dishwasher for any kind of service or chore.
Read MoreCan I request shoe coverings or booties during a service?
Safety is our number one concern. Per OSHA guidelines, we are unable to recommend for our Pros to remove their shoes. Spruce does not provide booties to avoid slip hazards for our pros, however we would be happy for our Pros to wear booties if this is important to you, as long as you are…
Read MoreIn what situations will I receive a refund for cancelation?
After the booking is canceled within 48 hours, a refund is automatically prompted to the card on file. Please allow 3-5 business days for bank processing times. To avoid incurring any cancellation fees (deducted from your refund at the time of cancellation), reschedule or cancel your booking by 5 AM two days prior. You can…
Read MoreDo you offer discounts on recurring services?
Our Spruce mobile app makes it easy to schedule and see your price before booking. We also offer discounts on most recurring services up to 20% depending on the frequency and services selected. The recurring service discount is automatically applied when making your selections in the Spruce app. CHORES: Depending on frequency we offer up…
Read MoreAre there any situations in which extra charges may apply?
In the event that several boxes, bags, or personal items need to be removed, additional charges may apply depending upon the volume and time required.
Read MoreWhat will happen to any items I leave behind in my apartment?
We are not responsible for the removal of any items that will not easily fit within a small trash bag able to be carried out by hand. Any items left in your unit that can be carried by hand may be disposed of by your housekeeper. Spruce is not liable for these items left behind…
Read MoreWhat do I need to do to prepare for my service?
Please ensure all personal items are removed and that electricity and water are still available and operational. Please note, units must still be in the resident’s possession for a Move out Cleaning to take place, and we are only able to perform Move Out Cleanings on completely vacant units (emptied of all personal items).
Read MoreWhat won’t my Move Out Cleaning cover?
This service excludes any outstanding maintenance work, which will not be covered by our housekeeping checklist. We leave the following specialized work to the appropriate experts: carpet cleaning, repair work, painting, appliance damage, electrical work, mold & mildew remediation, and any other items not typically booked through a housekeeper. Refer to our Spruce Move Out…
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