What if I’m receiving an error in the app or website?
Please contact our service team via Live Chat or email us at service@getspruce.com and we can troubleshoot the error you are receiving!
Read MoreCan you do in-unit laundry for me?
Due to time constraints and preferences/requirements for laundry items, we cannot complete laundry in-unit during services. If you would like your items used for making the bed or a folding laundry chore, please have them washed and dried ahead of service with notes on where your clean laundry can be located. As we do not…
Read MoreDo you start the dishwasher for cleanings or chores?
We can hand wash and load dishes into your dishwasher but as settings and requirements differ for every machine, our teams will not start the dishwasher for any kind of service or chore.
Read MoreCan I book a Premium or Signature cleaning in place of a move-out cleaning?
If you are moving out, we cannot complete any service except a move-out cleaning for your home. Be sure to check in the app/website for your community to verify if a “Move out cleaning” is offered as this option is not available for certain communities. We are not able to provide any other kind of…
Read MoreCan I request shoe coverings or booties during a service?
Safety is our number one concern. Per OSHA guidelines, we are unable to recommend for our Pros to remove their shoes. Spruce does not provide booties to avoid slip hazards for our pros, however we would be happy for our Pros to wear booties if this is important to you, as long as you are…
Read MoreI canceled my service, will I get a refund?
The payment method on file is charged two days before the service date. After canceling the booking within 48 hours, a refund is automatically prompted to the card on file. Please allow 3-5 business days for bank processing times. To avoid incurring any cancellation fees (deducted from your refund at the time of cancellation), reschedule…
Read MoreCOVID-19 Protocols
Spruce COVID-19 Protocols are: What we’re doing Wash hands between each service Use cleaning supplies with antibacterial or disinfecting properties unless you provide other preferred supplies Service pros will stay home if they have a fever or feel ill for any reason How you can help Maintain social distancing while our Spruce Pro is in…
Read MoreDo you offer discounts on recurring services?
Our Spruce mobile app makes it easy to schedule and see your price before booking. We also offer discounts on most recurring services up to 20% depending on the frequency and services selected. The recurring service discount is automatically applied when making your selections in the Spruce app. CHORES: Depending on frequency we offer up…
Read MoreAre there any situations in which extra charges may apply?
In the event that several boxes, bags, or personal items need to be removed, additional charges may apply depending upon the volume and time required.
Read MoreWhat will happen to any items I leave behind in my apartment?
We are not responsible for the removal of any items that will not easily fit within a small trash bag able to be carried out by hand. Any items left in your unit that can be carried by hand may be disposed of by your housekeeper. Spruce is not liable for these items left behind…
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