Professional Home Cleaning Made Simple

We partner with local, professional housekeeping companies to ensure you receive the best services. Each employee is background-checked, insured, top-rated by your neighbors, and trusted by your community. They may arrive alone or in teams depending upon the size and scope of the job.

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We’re great at what we do, but providing a safe work environment for our housekeepers comes first. To prioritize the health and safety of our staff, we’ll abandon services and notify you if we encounter:

• • blood, feces, vomit, urine, or any other human or animal bodily fluids
  • pests such as fleas, roaches, or bed bugs
  • illicit materials or drug paraphernalia
  • unsecured weapons
  • mold and mildew

Additionally, for safety and care of your belongings, our teams do not:

• • Move furniture or fragile personal items
    
  • Clean any closets storing personal items
    
  • Access areas requiring a ladder or beyond a single step stool’s reach (e.g., ceiling fans, tops of cabinets, out-of-reach appliances).
    
  • Clean outdoor spaces

In rare occasions, we may have to cancel or reschedule a clean for an excessively dirty, damaged, or cluttered homes until after clutter/items have been picked up. Late cancelation/edit fees may apply, this policy supports our housekeeping team’s wages and time spent. Hazardous materials in your home must be disposed of properly, we have the right to refuse services if unit conditions do not meet safety guidelines for our cleaning teams.

For your first service, we suggest booking a Premium Clean so our team can get your home in tip-top shape. Then a Signature Clean every 2-3 weeks will keep your home looking great. Our individual Chore services, like cleaning the floors or bathrooms, will keep your home in order between full cleaning services. For more information, take a look at our Spruce Housekeeping page to see what service best suits your cleaning needs.

We kindly ask that you pick up clothes, shoes, personal items, and any clutter around your home prior to your housekeeper’s arrival. To ensure a thorough clean, we recommend clearing surfaces and countertops. This allows us to focus on your service while keeping it quick and efficient.

Don’t have time to clear the clutter? We offer various add-on services including hand-washing dishes, folding laundry, and picking up clutter, which can be booked in 20 and 45 minute increments.

Help our team prepare! Leave us a note about entry instructions, give us a heads up about any pets in your home, or let us know about any specifics unique to your household. You can add notes in the Spruce app while scheduling your service or after you’ve already booked.

We’ve got you covered. We’ll provide all necessary supplies and equipment for performing your requested services. However, if you have any special products you would like for your housekeeper to use, please make sure that you specify in your booking notes where specific products are required and make sure that the products are left on the kitchen counter for our team to use. We recognize that not every product we use as standard will be suitable for every customer’s needs (pet safe/hypoallergenic, sensitive, etc.) but we’re always happy to use specific products if a customer provides them.

While you do not need to be present for your housekeeper to work their magic, you can of course do whatever works best for you. Most customers prefer to leave while their services are being completed, but you may want to consider sticking around if someone must be present in order to get into your home.

Have specific entry instructions for us? Keep us up to date on gate codes, door code, smart locks and lockbox locations by leaving us a note when booking your services.

It is the responsibility of each customer to meet property specific requirements to grant Spruce access to their home. Please check your property’s specific permission-to-enter process. Common examples include: written authorization via resident online portal, providing a copy of your key to management or front desk staff, or providing Spruce access via your Smart Lock app etc. Please make sure that you respond to texts we send you asking for information to access your home, or add access instructions to your booking notes.

If your housekeeper is unable to enter your home, the clean will be cancelled and may be nonrefundable.

Safety is our number one concern. Per OSHA guidelines, we are unable to recommend for our Pros to remove their shoes. Spruce does not provide booties to avoid slip hazards for our pros, however we would be happy for our Pros to wear booties if this is important to you, as long as you are able to provide them and request this in your booking notes.

We can hand wash and load dishes into your dishwasher but as settings and requirements differ for every machine, our teams will not start the dishwasher for any kind of service or chore.

Due to time constraints and preferences/requirements for laundry items, we cannot complete laundry in-unit during services. If you would like your items used for making the bed or a folding laundry chore, please have them washed and dried ahead of service with notes on where your clean laundry can be located. As we do not clean inside or go into closets for privacy reasons, all of your folded items will be placed on a chair, counter, or bed.

Our team is not able to move any furniture for their safety. Therefore laundry rooms are not included in any of our cleans. Our team also cannot clean any closets due to personal belongings and privacy concerns.

We’re unable to guarantee the language that our team will speak most proficiently, but rest assured, it’s our support team’s job to do the communicating for you! Any requests you have can come to Support for processing, especially if an add-on service is required the day of the service. Any translations needed are processed upon receipt of your request.

In order to accommodate multiple bookings on varying routes, Spruce booking windows are scheduled in 4-hour or 8-hour windows. This means our team will arrive within this time frame to begin your service. You will also receive a text alert anywhere from 20-40 minutes ahead of time as a heads up when our team is on the way to your home!

We have certain requirements in place to safeguard your pets while prioritizing our housekeepers’ comfort and security. We kindly ask you to keep any dogs in your household away from our housekeepers while they’re sprucing up your home (kenneling or removing them from the home is preferred). You may allow your cats to roam around freely, but you might want to keep them behind closed doors if they have a tendency to try to escape. Your housekeeper will not be able to complete your service if an unsecured pet is keeping them from cleaning your home.

Moving is a lot of work, but booking our move-out cleaning can make it a little easier. The unit must be in your possession for a Move Out Clean to take place, and must be completely vacant (emptied of all personal items). Please ensure that electricity and water are still available, and we will clean your completely empty apartment after you have moved out. Any items left in your unit that can be carried by hand may be disposed of. We are unable to provide a Signature or Premium cleaning in an empty apartment.

Services you wouldn’t normally book with a housekeeper are excluded from Move Out Cleans. For example, we like to leave carpet cleaning, carpet repair, painting, appliance damage, electrical work, mold & mildew remediation, and other specialized work to the appropriate professionals. Our pros are insured for housekeeping & cleaning, so you are covered for the work we do best.

Click here to learn more about our Move Out Cleaning.