Can I cancel my service?
To avoid incurring any cancellation fees (deducted from your refund at the time of cancellation), reschedule or cancel your booking by 5 PM two days prior. You are able to cancel any booking through the app until 8 AM the day of your service. This cancellation policy supports our housekeeping team’s wages and provides stability…
Read MoreWhat happens if your team is unable to enter my home or the building I live in?
In the event that we cannot gain entry to your home, we will reach out to you directly in an attempt to quickly resolve the issue. We will wait 15 minutes on the day of service to try to get access through the customer/leasing office and if unsuccessful, we will work to reschedule your service…
Read MoreHow long will you spend cleaning my home?
We have a maximum time allotment to complete a checklist of tasks depending upon the size of your home, the cleaning package you select, and the number of housekeepers present for the service (sometimes we work in teams of two). We always strive to complete everything on our list, but this is contingent upon the…
Read MoreCan I schedule my service for a more specific time than morning, afternoon, or anytime?
While we’re happy to work with you to find the arrival window that works best for you, we cannot accommodate requests for exact service times. Our service times are a reflection of our housekeepers’ availability and your property’s operating hours. If you have a more narrow preference than the morning, afternoon, or anytime, you may…
Read MoreDo you offer move-out services?
Moving is a lot of work, but booking our move-out cleaning can make it a little easier. The unit must be in your possession for a Move Out Clean to take place, and must be completely vacant (emptied of all personal items). Please ensure that electricity and water are still available, and we will clean…
Read MoreWhat should I do with my pets during my service?
We have certain requirements in place to safeguard your pets while prioritizing our housekeepers’ comfort and security. We kindly ask you to keep any dogs in your household away from our housekeepers while they’re sprucing up your home (kenneling or removing them from the home is preferred). You may allow your cats to roam around…
Read MoreHow will you access my home? Do I need to pre-arrange a key pickup?
Have specific entry instructions for us? Keep us up to date on gate codes, door code, smart locks and lockbox locations by leaving us a note when booking your services. It is the responsibility of each customer to meet property specific requirements to grant Spruce access to their home. Please check your property’s specific permission-to-enter…
Read MoreDo I need to be home during my service?
While you do not need to be present for your housekeeper to work their magic, you can of course do whatever works best for you. Most customers prefer to leave while their services are being completed, but you may want to consider sticking around if someone must be present in order to get into your…
Read MoreDo I need to provide my housekeeper with any cleaning supplies?
We’ve got you covered. We’ll provide all necessary supplies and equipment for performing your requested services. However, if you have any special products you would like for your housekeeper to use, please make sure that you specify in your booking notes where specific products are required and make sure that the products are left on…
Read MoreShould I do anything to prepare for my cleaning?
We kindly ask that you pick up clothes, shoes, personal items, and any clutter around your home prior to your housekeeper’s arrival. To ensure a thorough clean, we recommend clearing surfaces and countertops. This allows us to focus on your service while keeping it quick and efficient. Don’t have time to clear the clutter? We…
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