Have specific entry instructions for us? Keep us up to date on gate codes, door code, smart locks and lockbox locations by leaving us a note when booking your services.
It is the responsibility of each customer to meet property specific requirements to grant Spruce access to their home. Please check your property’s specific permission-to-enter process. Common examples include: written authorization via resident online portal, providing a copy of your key to management or front desk staff, or providing Spruce access via your Smart Lock app etc. Please make sure that you respond to texts we send you asking for information to access your home, or add access instructions to your booking notes.
If your housekeeper is unable to enter your home, the clean will be cancelled and may be nonrefundable.