What do I need to do to prepare for my service?
Please ensure all personal items are removed and that electricity and water are still available and operational. Please note, units must still be in the resident’s possession for a Move out Cleaning to take place, and we are only able to perform Move Out Cleanings on completely vacant units (emptied of all personal items).
Read MoreWhat won’t my Move Out Cleaning cover?
This service excludes any outstanding maintenance work, which will not be covered by our housekeeping checklist. We leave the following specialized work to the appropriate experts: carpet cleaning, repair work, painting, appliance damage, electrical work, mold & mildew remediation, and any other items not typically booked through a housekeeper. Refer to our Spruce Move Out…
Read MoreWhat will be cleaned during my service?
This service only covers interior spaces in completely empty units. Move Out Cleanings include the removal of two bags of trash. Additional trash removal should be purchased as an add-on in increments of in increments of two and four bags. Please contact us via Live Chat or email at service@getspruce.com for details or to add…
Read MoreDo you offer move-out services?
Moving is a lot of work, but booking our move-out cleaning can make it a little easier. Ensure all personal items are removed, electricity and water are still available, and we will clean your completely empty apartment after you move. Any items left in your unit that can be carried by hand may be disposed…
Read MoreWhat type of laundry services do you provide?
At Spruce, our priority is to deliver the best in-home services possible. In this light, we have decided that the best way to provide the high-quality laundry service you expect is to connect you directly with local providers. We have gone to great lengths to get the options available in your area and chosen those…
Read MoreNeed something Spruce doesn’t offer, or interested in partnering with Spruce as a local service provider?
We have partnered with top service providers in your area to bring customers additional service offerings and perks, but please reach out via Live Chat or email to service@getspruce.com if you’d like to suggest additional services we should offer. Interested in partnering with Spruce to grow your business as a local service provider? For information please…
Read MoreDoes Wag! offer cat visits?
Yes, they sure do! When using the Wag! app, select “Drop in Visit” to schedule your service. Then be sure to select “Cat” under the Pet Profile.
Read MoreTrying out Wag! for the first time?
Use our Spruce-exclusive code WAGSPRUCE10 to receive a $10 off coupon good for your first pet care service with Wag!
Read MoreHow will these services obtain my keys?
We work with a lot of local businesses and nationwide partners. It is in your best interest to add them to your community’s guest list for key authorization. Spruce is not responsible for facilitating a key release with any of our Partner Services.
Read MoreHow do I access partner services?
Navigate to our app or website. You’ll notice a new tile on the Spruce app or Desktop site homepage titled ‘Partner Services’. Clicking on this link will bring you to a page that will provide more information on services offered in your area.
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