What won’t my cleaning service cover?

We’re great at what we do, but providing a safe work environment for our housekeepers comes first. To prioritize the health and safety of our staff, we’ll abandon services and notify you if we encounter:

• • blood, feces, vomit, urine, or any other human or animal bodily fluids
  • pests such as fleas, roaches, or bed bugs
  • illicit materials or drug paraphernalia
  • unsecured weapons
  • mold and mildew

Additionally, for safety and care of your belongings, our teams do not:

• • Move furniture or fragile personal items
    
  • Clean any closets storing personal items
    
  • Access areas requiring a ladder or beyond a single step stool’s reach (e.g., ceiling fans, tops of cabinets, out-of-reach appliances).
    
  • Clean outdoor spaces

In rare occasions, we may have to cancel or reschedule a clean for an excessively dirty, damaged, or cluttered homes until after clutter/items have been picked up. Late cancelation/edit fees may apply, this policy supports our housekeeping team’s wages and time spent. Hazardous materials in your home must be disposed of properly, we have the right to refuse services if unit conditions do not meet safety guidelines for our cleaning teams.