In what situations will I receive a refund for cancelation?

After the booking is canceled within 48 hours, a refund is automatically prompted to the card on file. Please allow 3-5 business days for bank processing times.

To avoid incurring any cancellation fees (deducted from your refund at the time of cancellation), reschedule or cancel your booking by 5 AM two days prior. You can cancel any booking through the app until 8 AM the day of your service. This cancellation policy supports our housekeeping team’s wages and provides stability to our employees.

• Canceling within 24 hours of your booking will incur a $35 fee.
• Canceling within 48-24 hours before your booking will incur a $20 fee.
• Canceling outside of 48 hours before your booking will incur no fee.

In the event the cleaning team is unable to locate your unit with given instructions, find parking, complications in getting access from the leasing office, or otherwise cannot arrive to your booking, a full refund will be provided.