I’m feeling unsatisfied with my cleaning or chore. Now what?

Immediately after your service is completed, we’ll ask you to rate your service and to give us any feedback. Please take pictures and videos of the quality concerns as this assists our resolution process. Our Service Team monitors feedback emails and ratings closely, and we will review all supplementary evidence with you and our cleaning team within 24 hours before determining the next best steps. In addition, you’re welcome to reach out via Live Chat or to service@getspruce.com to resolve any issues you have.

If the quality of your cleaning does not meet your expectations, please contact us within 24 hours, and we’ll work with you to remedy any issues ASAP. We may offer credits for future services, but if a number of checklist items were missed, our preference is to return for a redo of the areas reported. Sharing your feedback with us helps our team improve and keeps our services at their best!