What if one of my personal items is broken, or property is damaged during the cleaning process?

Our housekeepers always take the necessary precautions to respect your home and your personal property, but occasionally accidents do happen. If you have any sentimental or valuable items that you consider irreplaceable, please put them aside in safe space prior to your service. Should something break during a cleaning, we will be in touch with you ASAP to let you know and to work with you to determine next steps. 

For property-owned items, we’ll work with your leasing office to arrange repairs—typically giving the original service provider the opportunity to fix the issue first.

Please report all damage claims—whether for personal items or property damages—immediately, and no later than 30 days from the date of service. Claims submitted after 30 days may not be eligible for coverage. If you return home and notice anything unusual, contact us right away via Live Chat or email at service@getspruce.com.